Bluestones Staffing

Author: Fay Owen

  • Overcoming festive staffing challenges: A comprehensive solution for retail success

    Overcoming festive staffing challenges: A comprehensive solution for retail success

    The challenge

    As the holiday season approached, a major nationwide retail chain faced a series of staffing challenges that threatened to impact its peak period performance. Working hours were set to increase from 2,000 to 5,000 per week throughout December, presenting a significant logistical hurdle.

    While seasonal staffing increases are common in retail, several factors combined to make this year particularly challenging. Ongoing public transport strikes disrupted employee commutes, especially impacting stores in remote locations. This was compounded by a mismatch between shift times and available transport options, potentially creating coverage gaps during crucial operating hours.

    The retail chain also encountered difficulties in recruiting for remote areas, where the local talent pool was limited. The need to quickly onboard a large number of new staff, many lacking retail experience, added another layer of complexity. Lastly, the unpredictable nature of the holiday season, with frequent last-minute shift changes due to illnesses, required a high degree of flexibility in staffing arrangements.

    While these challenges were not unprecedented in the retail sector, their combination and scale posed a significant threat to store operations, customer service quality and overall performance during the critical Christmas period.

    The solution

    Confronted with this challenge, our team devised a comprehensive strategy that addressed each facet of the problem while remaining adaptable to changing circumstances. Our solution was built on six key pillars: skills development, transportation solutions, shift coordination, recruitment initiatives, a flexible hiring process and robust contingency planning.

    1. Skills development

    Our primary focus was ensuring that the influx of new hires wouldn’t compromise service quality. We implemented a dual approach to skills enhancement. For early applicants, we created and delivered comprehensive training programs covering all job aspects, from product knowledge to customer interaction techniques. This intensive preparation aimed to rapidly equip new hires, enabling them to contribute effectively during the peak holiday period.

    For later recruits with limited training time, we adopted a strategic placement approach. These individuals were carefully distributed among stores with a higher concentration of seasoned staff. This allowed newer employees to learn on the job, guided by experienced colleagues who could offer mentorship. By balancing the distribution of veteran and novice staff, we maintained operational efficiency across all locations while integrating a substantial number of new hires.

    2. Transportation solutions

    To tackle the significant transit challenges, we implemented a diverse approach. For candidates residing outside public transport routes or those with unconventional shift times, we arranged dedicated taxi services. This ensured reliable commutes for employees, regardless of their location or work schedule.

    During periods of public transport strikes, we organised group pick-ups from central locations. This not only guaranteed employee attendance but also fostered camaraderie among staff members. We took the additional step of ensuring all our consultants had appropriate car insurance for transporting candidates, providing a flexible and dependable transportation solution adaptable to evolving circumstances.

    3. Shift coordination

    Recognising that transportation issues couldn’t be resolved through external solutions alone, we collaborated closely with individual stores to adjust shift start and end times. This flexibility allowed us to accommodate transport limitations and ensure employees could reliably commute using available public transportation options.

    In addition to modifying shift times, we implemented a system of coordinated group drop-offs and pick-ups. This maximised efficiency by allowing multiple employees to be transported simultaneously, reducing costs and logistical complexity. By carefully orchestrating these group transports, we ensured consistent staffing levels throughout operating hours while minimising strain on individual employees.

    4. Recruitment initiatives

    To address the scarcity of available candidates, particularly in remote areas, we launched a series of targeted hiring campaigns. We organised open days at job centres throughout Northern Ireland, focusing on sourcing local talent for outlying store locations. These events not only allowed us to tap into regional talent pools but also helped forge relationships with communities in these areas.

    We also introduced a refer-a-friend bonus programme, incentivising existing employees to recommend qualified candidates. This approach leveraged the local knowledge and networks of our current staff, helping us identify potential hires already familiar with the area and its unique challenges.

    Recognising the potential of the student workforce, we targeted those home for the holidays. This strategy provided us with a pool of motivated, short-term workers who could help cover the peak festive period. Additionally, we leveraged candidates from other clients that closed during Christmas, offering employment opportunities for these individuals while meeting our staffing needs.

    5. Flexible hiring process

    Understanding that many potential candidates had other commitments, we implemented an adaptable recruitment process. This included conducting open evenings and weekends for interviews and assessments, allowing candidates to engage with the hiring process at times that suited their schedules. This flexibility not only broadened our potential candidate pool but also demonstrated our commitment to accommodating the needs of our workforce from the outset of their employment journey.

    6. Contingency planning

    To manage the unpredictable nature of staffing during the holiday season, we developed robust backup plans. We created a comprehensive availability list for unexpected absences, ensuring we always had a pool of workers ready to step in at short notice. This system allowed us to swiftly fill gaps caused by illness or other unforeseen circumstances, maintaining consistent staffing levels even in challenging situations.

    We also implemented a mechanism to redistribute staff across locations when needed. This agile approach ensured balanced coverage across all stores, allowing us to respond rapidly to changing needs and prevent any single location from becoming understaffed.

    The result

    Our strategic approach delivered significant results for both the client and candidates. We achieved a 96% fulfilment rate in populated areas and 92% in rural locations, ensuring consistent staffing across all stores. This helped the client maintain appropriate stock levels and optimise sales during the peak season.

    For candidates, our innovative transportation solutions ensured that those reliant on public transport didn’t lose earnings, despite ongoing strikes and timetable misalignments. This commitment to employee welfare contributed to maintaining high staff morale during a stressful period, which in turn positively influenced customer service quality.

    Our agile absence management system proved highly effective, with rapid response times ensuring no stores were left understaffed due to unexpected illnesses. This operational consistency was crucial in maintaining high standards across all locations, further supporting the client’s sales and reputation in local communities.

    In summary, our comprehensive strategy not only met the immediate staffing needs but also contributed to the client’s profitability and employee satisfaction, demonstrating our ability to deliver impactful solutions in challenging retail environments.

  • The UK National Minimum Wage increase: April 2024

    The UK National Minimum Wage increase: April 2024

    The November 2023 announcement of a nearly 10% rise in the National Living Wage has sent shockwaves throughout the UK economy and workforce.

    Bluestones Staffing is committed to ensuring our clients and candidates fully understand these imminent changes to minimum wage standards. Therefore, we’ve outlined exactly what the new minimum wage means in financially, which age groups are impacted, and key considerations for payroll budgeting and career planning.

    Given the substantial increase driven by widespread pay growth, all organisations and individuals will need to adapt accordingly. Leveraging our extensive industry market expertise and extensive connections, we’re dedicated to helping our clients and candidates navigate this transition seamlessly.

    Whether you are an employer determining new staffing costs or a job seeker qualifying for higher earnings, this overview explains the full scope of the changes and offers tailored guidance on managing the rise.

    What are the key changes?

    There are different levels of National Minimum Wage (NMW), depending on your age and whether you are an apprentice. 

    Before 1st April 2024, the National Living Wage was for those aged 23 and over and the National Minimum Wage was for those of at least school-leaving age. Now, if you’re aged 21 and over, you’ll get the National Living Wage (NLW).

    The hourly rates change on 1 April each year. The current rates are listed in the table below.

    Group April 2024
    21 and over £11.44 per hour
    18 to 20 £8.60 per hour
    Under 18 £6.40 per hour
    Apprentice £6.40 per hour

    National Insurance thresholds also went down in January 2024, from 12% to 10%.

    What this means for clients

    As employers ourselves, we understand the potential impact these mandatory wage increases can have on payroll and profits. To ensure a smooth transition for your organisation, we suggest taking the following steps:

    Review budgets and make adjustments – Closely examine expenditures now to identify areas where costs can be optimised to accommodate higher wage outlays. 

    Update contracts and payroll systems – If you haven’t already, ensure your employment policies and payment procedures are fully aligned with the new legal wage regulations. This avoids any downstream confusion or issues.

    Communicate proactively with staff – Transparency regarding how this financially impacts the company and the rationale behind the change will build trust and boost morale. 

    Re-evaluate hiring needs – Consider whether you may see lower applicant interest for certain roles due to broader industry impacts. Our recruiting teams can provide valuable support in sourcing candidates even in tight labour markets.

    Leverage recruitment expertise – Given this period of flux, tap into Bluestones Staffing’s deep market insights on salary benchmarks and talent availability to set appropriate budgets.

    What this means for candidates

    As staunch advocates for employees and job seekers, we want to ensure our candidates fully understand how this significant wage increase can benefit them:

    Know your rights – Employees over 21 are now entitled to earn at least £11.44 per hour under the new rules. In salary terms, this means that someone in a full-time permanent role working a 40-hour week will earn a gross annual salary of £23,795.20, up from £21,673.60. Verify with HR if you are unsure.

    Reassess personal finances – With higher earnings, now is an ideal time to build up savings, pay down debt or consult a financial advisor to plan the optimal use of your extra funds.

    Focus on professional development – Greater wages often come with greater expectations. Proactively seek out training and upskilling opportunities to remain competitive in your role or take on more responsibility.

    Ask about benefits packages – Some employers may offset higher wages by reducing benefits offerings. Make sure you fully comprehend the complete compensation and advantages of any new role under consideration.

    Contact us – Our teams are here to provide tailored support, advice and access to openings with employers implementing these elevated salary standards.

    Bluestones Staffing

    This National Living Wage increase aims to improve living standards for UK workers in the face of persistent inflation. As specialists serving both employers and job seekers, Bluestones Staffing is exceptionally well-equipped to guide clients and candidates through these changes. Contact us today to discuss how we can best support you in preparing.

  • Understanding pay between assignments for agency workers

    Understanding pay between assignments for agency workers

    As an agency worker, you are entitled to certain additional employment rights. One option your agency may offer is a permanent contract that guarantees pay between assignments when there is no work. However, accepting this arrangement means you forfeit your entitlement to equal treatment on pay after 12 weeks in the same job.

    Pay between assignments explained

    Under a pay between assignments contract, your agency must provide you with a written agreement outlining the following:

    • Minimum pay rates and calculation methods
    • The geographic area where you’re willing to work
    • Minimum and maximum expected hours of work (at least one hour per week)
    • The nature of the work
    • A clear statement indicating that you’re giving up the right to equal pay treatment

    When you’re not on an assignment, you must receive pay between assignments that meets these criteria:

    • At least 50% of the highest rate of pay you received during any one week in your previous assignment
    • At least the National Minimum Wage

    This pay between assignments provision applies only to weeks when you have no work at all and are available for assignments. It does not cover periods between short assignments within the same week.

    Ending the contract

    If the agency wishes to terminate your pay between assignments contract, they must provide you with at least four weeks of pay between assignments. This payment could occur after a single assignment or between multiple assignments.

    Upon termination, you may be entitled to certain rights as an employed worker, such as notice pay or redundancy pay, depending on your length of service.

    Challenging unfair practices

    Agencies and hirers should not structure arrangements in a way that prevents you from receiving the protection provided by pay between assignments contracts. If they do, you can legally challenge their practices.

    If the agency offers you different hours from the expected hours outlined in your contract, you can also challenge this discrepancy.

    Getting help

    The Labour Relations Agency (LRA) offers free, confidential, and impartial advice on all employment rights issues.

    If you are a member of a trade union, you can seek help, advice, and support from them: https://www.unitetheunion.org/

    By understanding your rights and options as an agency worker, you can make informed decisions that best suit your needs and protect your interests.

    Bluestones Staffing

    If you’re looking for a new role and you’re thinking about joining an agency, you can contact our team to learn more about joining Bluestones Staffing. 

  • Meet the Team: Debbie McDermott

    Meet the Team: Debbie McDermott

    Following a busy but successful year for our team, we thought it was the perfect time to introduce our new Meet the Team feature.

    We’re going to be introducing each of our brilliant team members, so you can learn a little about each of them and what they do in their roles. Who better to start with than our fabulous Managing Director, Debbie McDermott!

    Tell us a little bit about yourself.

    As a busy mum of two young kids, ages 8 and 10, life often feels like a balancing act. When I’m not shuttling my children to their various activities, I try to make time for my own health and wellbeing. I’ve found that group exercise classes are a great way for me to stay motivated – I love the energy of working out with others and having an instructor push me to work harder than I would on my own. If left to my own devices, I’m likely to sit on the sofa and lose motivation.

    To unwind, I look forward to Friday nights when I can enjoy quality time with my family. My kids love picking out a fun movie to watch together, we order a tasty Chinese and my husband and I can relax with a nice glass of wine. Weekends are when we can step back from our busy schedules and focus on each other.

    As you’re the Managing Director, how did Bluestones Staffing come to be?

    I’m very passionate about recruitment and enjoy providing clients and candidates with exceptional service, ensuring everything is managed effectively.

    After starting my family, I was ready to get back to my challenging but rewarding career. I couldn’t find an agency that matched my values and work ethic, so with 23 years of experience, opening my own agency felt like the obvious next step in my career.

    In your role, what do you do?

    My responsibilities are far-reaching and diverse. On any given day, I may be creating and publishing job advertisements, networking with potential candidates online, speaking with clients to understand their hiring needs, interviewing applicants, or motivating and supporting my talented team. I enjoy the challenge of juggling these different initiatives and wearing many hats.

    What do you enjoy about working in recruitment?

    I enjoy the fast-paced, ever-changing nature of recruitment. No two days are ever the same, which keeps things exciting. My focus is on attracting top talent, building relationships, and guiding candidates through the recruitment process with care. It’s rewarding to help people find roles where they can thrive while also ensuring a great hiring fit for our clients. The variety and working with so many people make recruitment a dynamic, meaningful career.

    What is it like working with the rest of the team?

    Like storm Agnes, it’s ever-changing. No two days are the same in our unpredictable, fast-paced roles. While it can feel like a rollercoaster ride at times, the support and solidarity amongst our team make the highs higher and the lows more manageable. There are certainly stressful, difficult moments when obstacles arise, but we face them together with optimism and humour. My team are brilliant, and we always have plenty of laughs together and their loyalty inspires me. They have the same passion and drive that I do, and I’m excited for the future of Bluestones Staffing.

    What do you enjoy most about working with clients?

    I’ve been fortunate to develop meaningful relationships with clients that have evolved into lifelong friendships. When you work closely with someone over an extended period, you get to know them on a personal level that exceeds business. I actually invited some of my clients to my wedding! If you treat clients with genuine compassion and integrity, you can develop friendships that last forever. Recruitment is an incredibly rewarding career.

    What do you enjoy most about working with candidates?

    When working with candidates, my priority is to understand who they are, beyond their CV. I take the time to genuinely listen to their career aspirations, what motivates them, and the type of environment they want to work in. I make sure they know I’ll always make time for them, whether they want career advice or to simply grab a coffee and have a chat. As with my clients, I’ve worked with some of our candidates for a long time and I’ve built genuine friendships with them. When I’m placing candidates, I aim to make meaningful matches between candidates and roles that align with their skills, interests, values and professional goals. Every time I place someone in a position that is a good fit and meets their needs, it’s incredibly rewarding.

    You can connect with Debbie on LinkedIn

    Tel: 028 95 219 313

    Email: [email protected]

     

  • Bluestones Staffing is supporting Foodstock

    Bluestones Staffing is supporting Foodstock

    Bluestones Staffing is supporting Foodstock, a community-led charity, that is tackling the pressing issue of poverty in local communities. Foodstock’s dedicated volunteers exemplify the true spirit of community, making a significant impact by supporting over 400 households every week.

    The rising cost of living is taking a toll on families throughout Northern Ireland, with soaring energy bills and record inflation rates rendering essentials like food and fuel unaffordable. This financial strain is putting immense pressure on the physical and mental well-being of those affected.

    To combat these challenges, Foodstock diligently supplies food parcels to households on a weekly basis, and during the summer, they extend their support by providing hundreds of families with school uniforms. Additionally, they establish warm hubs during the winter months, providing a safe space for the most vulnerable individuals to stay warm and enjoy the company of others. Thanks to generous donations, the charity is also able to offer vouchers to those struggling to heat their homes and operates breakfast clubs during school terms, ensuring young children start their day with a nutritious meal.

    In addition to their invaluable physical support, Foodstock holds weekly, free, and confidential welfare and benefits advice and support clinics. During these sessions, they help people resolve issues, assist with form completion, and provide valuable advice. The charity also offers free courses throughout the year, covering various topics like language, well-being, and nutrition. Moreover, they collaborate with external agencies to assist people with disabilities in finding training and job opportunities.

    To support Foodstock’s Christmas Appeal 2023 and extend a helping hand to those in need, Bluestones Staffing has decided to raise funds through four charity walks scheduled between July and November. These walks aim to raise awareness of Foodstock’s remarkable cause and create more opportunities for donations. Every contribution, no matter how big or small, will make a difference.

    The first two charity walks have already taken place, with an evening walk up Cave Hill on 7th July and a second walk up Divis Mountain on 21st July.

    If you’d like to contribute, donations can be made via our GoFundMe page.

    If making a financial contribution is not possible, showing support by sharing the GoFundMe page and related social media posts can immensely help in raising awareness and is greatly appreciated.

  • Strategies for retaining top talent

    Strategies for retaining top talent

    In today’s competitive job market, attracting and retaining top talent has become a crucial factor for businesses to succeed. While attracting talent is a challenge in itself, retaining the best employees is equally important. Companies that prioritise retaining their top talent reap numerous benefits, including increased productivity, reduced turnover costs, and a competitive edge.

    In this blog, we will explore effective strategies that organisations can implement to retain their most valuable asset: their employees.

    Positive work culture

    Employees want to work in an environment that values their contributions, provides opportunities for growth, and encourages a work-life balance. Adopting certain strategies can promote a positive work environment that encourages employee retention.

    Encouraging open communication is crucial. You can promote transparency and engagement by establishing channels for employees to voice their opinions, concerns, and ideas, such as feedback sessions and suggestion boxes.

    Promoting work-life balance is fundamental in 2023. You can achieve this by offering flexible work arrangements, promoting wellness programmes, and respecting boundaries between personal and professional life.

    Furthermore, recognising and rewarding achievements plays a significant role in retaining talent. Regularly acknowledging outstanding performance through public recognition, rewards, and opportunities for advancement not only boosts morale but also demonstrates that your organisation values and appreciates its employees’ contributions.

    Development and growth opportunities

    Businesses that want to retail their top performers should recognise that top performers are often motivated by opportunities for growth and development. Investing in employees’ professional development can be achieved through various strategies, including training and skill-building programmes and career advancement opportunities.

    Offering your employees opportunities to take part in training programmes, workshops, and courses to enhance their skills and knowledge, demonstrates your commitment to them and encourages long-term loyalty. By investing in their growth, you will empower employees to expand their capabilities and stay relevant in a rapidly evolving professional landscape. These opportunities for personal and professional development not only contribute to the employees’ individual growth but also equip them with the tools they need to contribute effectively to your organisation’s success.

    Establishing clear career paths and providing growth opportunities can promote employee motivation and engagement. Regularly reviewing employee performance and engaging in meaningful discussions about their aspirations are essential components of this approach. When appropriate, you should offer promotions or lateral moves to employees, aligning their goals with your company’s objectives. This not only helps employees envision a future within the business but also serves as a powerful motivator to excel in their roles. By actively supporting their career progression, you can develop a loyal and driven workforce that is committed to achieving both personal and organisational success.

    Additionally, implementing mentoring programmes that pair experienced employees with newer team members is an effective way to promote knowledge transfer, guidance, and support within the organisation. This initiative creates a nurturing environment where seasoned professionals can pass on their expertise and provide valuable insights to those who are just starting their journey. By facilitating this mentor-mentee relationship, businesses not only promote a sense of belonging and camaraderie but also enable the professional development and growth of their employees.

    Compensation and benefits packages

    Competitive compensation and benefits play a crucial role in both attracting and retaining top talent. To create an appealing package that meets the needs of employees, businesses should consider several key factors.

    One aspect to consider is offering a competitive salary. Conducting thorough market research allows organisations to ensure that their salaries are in line with industry standards. Regularly reviewing and adjusting salaries demonstrates a commitment to recognising employees’ contributions and staying competitive in the job market. By providing fair and competitive compensation, you can attract accomplished employees and retain high-performing employees.

    In addition to a competitive salary, offering a comprehensive benefits package is essential. You can include a range of benefits such as health insurance, retirement plans, paid time off, and other perks. Providing a comprehensive benefits package demonstrates that organisations care about the well-being and overall quality of life of their employees.

    Implementing performance-based incentives is another effective strategy for improving employee retention. By offering bonuses, profit sharing opportunities, or stock options based on individual and team contributions, you can motivate high performance and reinforce loyalty. Performance-based incentives not only reward employees for their exceptional work but also create a sense of fairness and recognition. This approach encourages employees to strive for excellence, resulting in increased productivity and a stronger commitment to your company’s success.

    Work-team alignment and employee autonomy

    Creating an environment where employees align with your organisation’s mission, values, and goals is crucial for employee retention. There are several strategies you can implement to achieve this.

    It’s important to clearly communicate your organisational values. Regularly emphasising your mission, vision, and values through internal communications, team meetings, and performance evaluations helps employees understand and connect their work to the larger purpose of the business. This gives employees a sense of shared purpose and encourages them to align their efforts with your organisation’s overall goals

    Trusting employees to make decisions and providing them with autonomy in their work allows them to take ownership of their tasks and projects. By encouraging innovation and creativity, you can tap into your employees’ potential and benefit from their unique perspectives. Offering opportunities for employees to contribute their ideas and solutions not only enhances job satisfaction but also cultivates a sense of ownership and engagement.

    Additionally, promoting a collaborative work environment where employees can freely share knowledge, ideas, and resources creates an ethos of cooperation and synergy. Encouraging cross-functional collaboration and organising team-building activities can strengthen relationships among employees and further a sense of belonging within the organisation.

    Conclusion

    Overall, the implementation of effective talent retention strategies is essential for businesses. It ensures the availability of a skilled and motivated workforce, encourages a positive work culture, and contributes to long-term success. By investing in talent retention, businesses can thrive in a competitive market, build strong employer brands, and create a workplace where employees feel valued and motivated to contribute their best.

    If you’re looking to hire top talent to join your business, you can complete our short enquiry form and a member of our team will contact you to discuss how we can support your recruitment needs.

  • Tips for conducting effective job interviews

    Tips for conducting effective job interviews

    Conducting a good interview is essential for hiring the right candidate. A good interview can help you evaluate a candidate’s skills, experience, and qualifications. Additionally, you can get an insight into their work ethic, problem-solving and communication skills, and identify whether they’d be a good fit for your company’s culture.

    This blog is going to cover our top tips for conducting effective interviews and making the right hire.

    Preparing to interview candidates

    Reviewing CVs and cover letters thoroughly gives you a better understanding of candidates’ qualifications, experience and skills before you interview them and can guide your questions during the interview process.

    Preparing a list of interview questions in advance that are tailored to the specific job and company culture will ensure that you ask relevant and insightful questions that allow you to gauge whether the candidate is a good fit for the position.

    It’s also important to create a welcoming environment for interviews. Make sure that the interview space is comfortable and free from distractions so that both you and the candidate can fully focus on the conversation at hand. Additionally, be sure to greet each candidate warmly when they arrive, as first impressions go a long way in making them feel comfortable during an interview.

    Creating questions

    It’s essential to create questions that will allow you to get a sense of the candidate’s skills, experience and personality. One way to do this is by asking behavioural interview questions that require candidates to draw upon past experiences in order to answer. For example, “Can you tell me about a time when you had to handle a difficult customer? How did you approach the situation?”

    Another important aspect of creating effective interview questions is making sure they are specific and relevant to the position being filled. This means doing your research beforehand and identifying the key skills and attributes needed for success in the role. For example, if you’re hiring for a project manager position, some relevant questions might include “Can you describe your experience managing complex projects with tight deadlines?” or “How do you prioritise tasks when working on multiple projects simultaneously?”

    Finally, it’s important to strike a balance between open-ended questions that allow candidates to showcase their knowledge and expertise while also giving them enough structure, so they don’t ramble off-topic or give irrelevant answers. By following these tips for creating effective job interview questions, you’ll be able to identify top talent who can help drive your business forward.

     

    Evaluating responses

    One of the most critical aspects of conducting an effective job interview is evaluating the responses provided by candidates. Evaluating responses involves more than simply listening to what the candidate says, it also requires assessing their body language, tone of voice, and overall demeanour.

    To evaluate a candidate’s response effectively, you must have a clear understanding of what you are looking for from them. It may involve asking follow-up questions or seeking clarification on certain points they make during the interview. This helps ensure that you are getting accurate information and can make an informed decision about whether they are the right fit for your company.

     

    It’s important to remain objective during the evaluation process and avoid making assumptions or judgments based on personal biases or preferences. Instead, focus on how well their responses align with your company’s values and goals while keeping in mind any specific requirements for the role in question. Ultimately, evaluating responses effectively will help you find the right candidate for your company and build a strong team that can drive growth and success over time.

    Listening actively

    Giving your undivided attention to the candidate and being fully present in the conversation is fundamental during an interview. Not only does this show respect for the interviewee, but it also allows you to gather more information about their qualifications and fit for the role.

    Active listening involves more than just hearing what someone is saying. It includes paying attention to nonverbal cues such as body language and tone of voice, as well as asking clarifying questions and summarising what has been said. By doing so, you demonstrate that you value the candidate’s input and are engaged in understanding their perspective.

    In addition to improving your interviewing skills, active listening can also benefit your overall communication abilities. Practising active listening in all aspects of life can help build stronger relationships and prevent misunderstandings or conflicts from arising.

    Following up

    Following up with candidates after an interview is a crucial aspect of the hiring process. It not only shows that you respect their time and effort, but it also keeps them engaged in the process and gives them a sense of where they stand. One effective way to follow up is to send a personalised email thanking them for their time and reiterating your interest in their candidacy. This can help build rapport and ensure that they remain interested in the position.

    Another good way to follow up is by setting clear expectations for the next steps. Let candidates know when they can expect to hear back from you and what the next steps will be if they are selected for further consideration. This helps manage their expectations and ensures that there are no surprises later on when decisions are made. By following up promptly and with clear communication, you can create a positive candidate experience that reflects well on your organisation, even if someone isn’t ultimately hired for the role.

    Conclusion

    Conducting an effective job interview requires careful preparation and attention to detail. As an interviewer, it’s important to have a clear understanding of the position you’re hiring for, including its responsibilities and required skills.

    Finally, it’s essential to remember that an interview is not just an opportunity for you to evaluate candidates – it’s also their chance to learn about your organisation and decide if it’s a good fit for them. Be sure to answer any questions they may have about the role or company honestly and thoroughly, so they can make an informed decision if offered the job.

    Looking to fill a vacancy?

    Understanding our clients’ businesses and conducting effective interviews are key elements of the service we provide. We can simplify the recruitment process and help you find the right candidates for your vacancies.

    If you’d like to find out more about our client services, you can contact us by calling us at 028 95 219 313 or emailing us at [email protected], and a member of our team will be happy to help you.

  • Bluestones Staffing receives GLAA licence

    Bluestones Staffing receives GLAA licence

    Bluestones Staffing is thrilled to announce it has been awarded a Gangmasters and Labour Abuse Authority GLAA Licence.

    The GLAA operates a licensing scheme to regulate the provision of workers for roles in the UK fresh produce sector – agriculture, horticulture, shellfish gathering and any associated processing and packaging.

    Bluestones Staffing will now work in partnership with the GLAA to protect vulnerable and exploited workers and is now authorised to act as a Gangmaster in relation to the supply of temporary labour to the agriculture, horticulture, and processing and packaging sectors.

    The GLAA Licence was awarded following an independent audit.

    If you’re interested in obtaining temporary staff, get in contact with a member of the Bluestones Staffing team on 028 95 219 313 or [email protected].

     

  • The benefits of upskilling employees

    The benefits of upskilling employees

    The modern workplace is constantly evolving, making it essential for employers to stay on top of trends and new technologies. Investing in the upskilling of employees is one surefire way to keep ahead of the curve. This blog will explore the many benefits of upskilling employees, from increasing productivity and efficiency to improving employee satisfaction and retention levels. Understanding these benefits can help any employer achieve their goals and have a more successful business operation.

    Increased productivity

    Undergoing training and learning new skills increases employees’ confidence as they can complete tasks more efficiently and effectively. Improved productivity results in better workflow and employee engagement and will benefit your business in the long run.

    Fill skill gaps

    As industries evolve and technology advances, it’s likely that your business will encounter skill gaps within your workforce. Your existing employees may already have, or have the potential to acquire, the skills you’re looking for in order to grow.

    Your current employees already understand how your business operates, your goals and your customers. Creating an effective upskilling strategy will allow you to identify any skill gaps that have emerged and identify employees whose current capabilities coincide with the requirements of a new role.

    Investing in your employees and allowing them to expand their skill set and progress in their careers improves attrition rates and will save you time and money.

    Improving employee retention

    The recruitment process can be difficult and expensive, and you’ve already invested a considerable amount of time, money and resources in training your employees to be proficient in their current positions.

    What’s more, workers are often looking for development opportunities. Learning new skills and retraining are considered important objectives for employees as it improves their career prospects. Providing your employees with opportunities to upskill in areas relevant to their roles and supporting their career progression can encourage company loyalty.

    When equipped with the right skills to master new technology and methods to streamline processes and drive growth, employees will feel valued and supported and can confidently manage any challenges they face. Additionally, they’re likely to tell others outside of the organisation that they feel supported at work, and word of mouth is an invaluable aspect of talent acquisition.

    Brand reputation

    Organisations that invest in employee learning and development are innovative and ready to adapt to changes. Continually offering opportunities to upskill builds a channel of tech-smart talent that can answer future demands and keep your business competitive. In addition, improving employee experience will magnify your brand’s appeal; happy employees are likely to have commendable things to say about working for you, which is especially beneficial with the existence of sites such as Glassdoor.

    Solutions

    You might be thinking about how you can implement upskilling into your business or how you can increase employee engagement.

    Firstly, evaluate your organisation’s current situation and determine what skills are needed or missing. This will enable you to set SMART (specific, measurable, attainable, relevant, time-based) goals and create upskilling initiatives that will genuinely contribute to the business.

    The methods you use to upskill your employees will depend on the nature of your business, the identified skill gaps, your existing resources and your long-term objectives. You can use a combination of approaches to upskill your workforce, including:

    • Digital and e-learning courses
    • External courses
    • Upskill coaching
    • Peer Mentoring

    Once you have a clear plan of what skills you want your employees to attain, develop a personalised approach that they will engage with. For example, you could create specific development programmes for each department within the business to ensure they’re gaining relevant and beneficial skills.

    Increasing employee engagement with training and development programmes will rely on making them accessible. The rise of e-learning has made learning opportunities more available than ever before. As a result, employees can learn when and where they want and save time and resources – no travel time and less paper waste.

    Additionally, digital learning allows you to analyse how effective a programme is and monitor employee progress, so if something isn’t working well, you can discuss any issues with employees and use their feedback to make adaptions moving forward.

    In conclusion, upskilling employees is a beneficial and necessary practice for companies to stay competitive in the ever-evolving business landscape. Not only does upskilling help an organization stay ahead of the technological curve, it can also boost employee morale and satisfaction, leading to greater productivity and collaboration. Furthermore, upskilling employees reduces costly turnover while providing them with more meaningful career opportunities.

    Bluestones Staffing

    Looking to fill open roles with skilled candidates? We work with industry recognised awarding bodies to recruit, induct and train candidates throughout Northern Ireland. In addition, we can simplify the recruitment process with our bespoke client services, designed around the needs of your business.

    If you’d like to find out more about our client services, you can contact us by calling us at 028 95 219 313 or emailing us at [email protected], and a member of our team will be happy to help you.

  • Vehicle route optimisation

    Vehicle route optimisation

    Transport managers know all too well that wasted miles equals wasted money. Fuel prices have soared this past year and don’t show signs of significantly decreasing any time soon. Therefore, ensuring your transport operations are as efficient as possible has never been more essential. Throw in the headache of unexpected delays and detours and it’s a recipe for disaster, with lost income and disappointed customers.

    Routing and scheduling software can significantly cut costs by automatically managing the full range of transport constrictions that logistic operations face daily. Still, you can implement several additional practices to optimise your vehicle route.

    Route planning

    The weight of a vehicle can significantly impact fuel consumption; the heavier your load, the more rapidly your fuel levels will deplete. Optimising your routes to deliver the heaviest items is a simple step to reduce fuel consumption. Equivalently, collecting the heaviest items last will cut down your fuel expenditure, as they’ll only increase the weight of your vehicle for the remainder of the route rather than the entire journey.

    Most modern route-planning software can produce a series of planned drop-offs following this money saving strategy.

    Combining deliveries and collections

     Allocating collections and deliveries to the same vehicle, by coupling supplier backhauls and delivery schedules, for example, can improve efficiency and increase production times. In addition, combining deliveries and collections enables your driver and vehicle to carry out both operations without unnecessary trips back to the depot, reducing time and fuel costs.

    Implementing this system may be time-consuming, but route planning software can make managing deliveries and collections a straightforward coordination process.

    Depending on your business, this could be a fundamental process that assists with output production. If you supplied oil, for example, collecting empty containers for replenishment would reduce the number of containers needed at the production site.

    Utilising vehicle load

    Utilising vehicle space ensures you efficiently use every cubic meter of cargo space. You can use metric data on the size of your freight to make sufficient use of vehicle space while considering other complexities involved when developing improved routes and schedules.

    Whether you’re transporting groceries or furniture, maximising the volume of your shipment will reduce the number of vans or HGVs on the road, in turn reducing associated operational costs.

    Eliminating obstacles

    You can integrate vehicle tracking information with route planning software, which will allow you to analyse the performance of your route planning strategies. For example, this information enables you to establish if the miles driven during each journey are higher than approximated or if a driver hasn’t reached their destination at the scheduled time. Furthermore, this data allows the transport manager and the driver to identify any obstructions and determine what can be evaded moving forward. Additionally, examining operational information enables you to keep transport costs to a minimum, whilst also reducing your carbon footprint.

    Supply chain solutions

    Bluestones Staffing is a dedicated recruitment partner specialising in logistics and industrial sectors. We provide bespoke solutions to organisations throughout the supply chain, including temporary, contract, and permanent staff built around the needs of your business.

    So, if you want to find out more about how we can support your recruitment needs, head over to our Client Services page, where you can explore our client services and make an enquiry using our short and simple form.