Reception Administrator (Civic Services)

Main purpose of job

To be responsible to the Civic Services Officer for:

• providing a receptionist and general information service for all users, including Members, staff, customers, contractors, tourists and the general public visiting any of the Belfast City Council city centre premises; and
• operating the retail area located at the reception area in the City Hall and any additional retail areas that may be established at any of the Belfast City Council city centre premises.

Essential criteria

Experience

Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience in each of the following areas:

(a)   providing a reception service, preferably for a large organisation; and

(b)   dealing with enquiries from internal and external customers, both in person and over the telephone, providing a high level of customer service.

Special skills and attributes

Applicants must be able to demonstrate, by providing personal and specific examples, evidence of the following special skills and attributes which may be tested at interview:

Communication skills:  The ability to communicate effectively both orally and in writing with members of the public and internal and external customers.

Customer care skills:  Good presentational skills and the ability to deal effectively with both internal and external customers to create a good impression and enhance and protect the image of Belfast City Council.

Organisational and work planning skills:  The ability to prioritise workloads to achieve team objectives.

Team working skills:  The ability to make decisions about their own work or methods of working.  To be able to work effectively both independently and as part of a team, to be able to think creatively about methods and service improvements and to have a clear style of exposition.

Information technology skills: The ability to use a basic range of standard Microsoft Office packages.

Health and safety: a good understanding and awareness of basic health and safety responsibilities.

Shortlisting criteria

In addition to the above experience, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of application forms, have at least five GCSEs (grades A-C) including English, or equivalent qualifications.