Five different warehouse roles and what they do

Warehouses are a vital part of the supply chain, and running a warehouse requires a strong, multifaceted workforce to keep everything operating smoothly. Each role has its own unique duties and responsibilities. So, if you’re thinking about a career in a warehouse, we’ve outlined a few roles which you’d typically find in this setting.


Warehouse Operatives

Warehouse Operatives can have a variety of job titles, including a Warehouse Worker or Warehouse Assistant. They often have several responsibilities within the warehouse, which can differ slightly depending on the company they work for. Typically, Warehouse Operatives will ensure that all goods loaded or unloaded match the relevant paperwork and report any damaged or missing goods to their Supervisor or Manager. Warehouse Operatives will assist with any warehouse inventory controls which usually involves using a hand-held scanner, and they will transport and store stock whilst adhering to their company’s established procedures. Warehouse Operatives are responsible for maintaining a clean and tidy working environment and following the workplace health and safety guidelines when handling goods.


Pickers and Packers

Pickers and Packers, similar to Warehouse Operatives, can have a variety of job titles. They are responsible for weighing, labelling, and inspecting packages. They will assemble orders by shipping location or other categories and keep records of packages, including delivery notes and invoices. Pickers and Packers will check over the shipping containers to ensure they meet regulations, and then they will pack, label, and seal them. They will also note any special considerations about the products they’re wrapping or packing, whether fragile or perishable. They then ensure they’re appropriately labelled to notify anyone else handling them.


Forklift Operator

Forklift Operators are responsible for using the forklifts to transport pellets, heavy stock, and equipment around the warehouse safely and securely. Forklift Operators unload deliveries and safely relocate them when they come in, moving goods from storage areas to loading areas ready to be transported. They are also responsible for ensuring that driving areas are free from any hazards or obstructions, and they will regularly inspect the forklifts for any faults or damages. To carry out the role of a Forklift Operator requires the correct licences. Employers will often fund the training and licensing for their employees to move into this role.


Delivery Driver

Delivery Drivers are a vital component of the supply chain industry. They’re responsible for transporting stock to its destination safely and on time. Delivery Drivers can take products directly from the warehouse to the customer or clients and often make several deliveries each day. They will review deliveries with recipients to ensure they are correct and obtain delivery confirmations. Delivery Drivers are responsible for packing, loading, and unloading their vehicles, planning the route they will take, and communicating efficiently with Transport and Warehouse Managers, notifying them if any issues, such as delays, arise. When they’re not collecting or delivering stock, they carry out safety checks and maintain their vehicle.


Warehouse Manager

Warehouse Managers are responsible for organising the storage and dispatch of products safely and efficiently. They will manage the warehouse staff, ensuring they adhere to the health and safety procedures. They check employees are receiving the appropriate training and monitor overall production performance. Warehouse Managers oversee the logistics of receiving, storing, and dispatch operations to ensure that the warehouse operates efficiently. They will assess, analyse, and develop actionable plans for loss prevention and to increase productivity. Communicating regularly with customers, clients, suppliers, and vendors is also an important part of their role. Depending on the size of the company they work for, they will often be part of a team of managers who report directly to the Managing Director or Chief Operating Officer.

If you’re looking for a new role in a warehouse in Northern Ireland, then our team will be able to help you. You can get in touch with us by calling 028 95 219 313 or emailing us at




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