Do you enjoy working in a team environment?
Do you enjoy dealing with member of the public?
Bluestones have the job for you, continue reading:
DUTIES & RESPONSIBILITIES:
•As directed, ensure the Showroom is visually merchandised and the Company image is maintained to an excellent standard in line with Company Policy;
•Assist management to monitor and control stock levels with an eye to maximising efficiency and minimising waste;
•Help to ensure Showroom is adequately stocked with a supply of literature and samples and that all sales tools and materials are current, complete and available for immediate use.
•Professionally handle all customer interaction in line with Company Communication Plan;
•Understand the importance of customer service and the Company culture relating to meeting our customers’ expectations;
•Deal promptly with customer complaints, liaising with your Manager to resolve queries;
•Provide accurate advice on suitability of products to meet the needs of the customer;
•As directed, maintain company CRM database to ensure that all customer data is accurate and up to date;
•Ensure that the customer is informed of all Company policies and procedures in relation to warranties, deposits, collections and return of goods;
•Ensure that all orders are planned and scheduled so that clients’ expected delivery times are met.
•Assist management to accurately maintain awareness of market trends in the industry and monitor what local competitors are doing;
•Actively participate in weekly sales meetings providing an update on your performance against Showroom targets;
•Assist the General Manager in ensuring that sales targets are exceeded;
•Carry out direct sales activities such as telephoning new and existing customers to inform them of special offers and promotions;
•Proactively assist management to develop business and extend the customer account base
•Appropriately question and understand customer requirements, and match their needs to the Company’s excellent and diverse product range;
•Complete quotations in line with Company pricing and accurately record all customer information to ensure efficient follow up;
•Actively follow up all customer quotations within 3 Days of initial visit to the showroom;
•Maximise all revenue opportunities through developing strong customer relationships and the upselling and cross selling of products and associated materials.
Health & Safety
·In conjunction with your colleagues, ensure that exceptional levels of housekeeping are enforced within all areas of the Showroom in line with Company standards;
·Ensure that all day to day health, safety and security procedures are adhered to;
·To maintain personal and professional development to meet the changing demands of the job;
·To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job;
·Any other reasonable task as required by the General Manager.
For immediate interview forward cv via link below or contact Debbie for further information