Website staffingni Bluestones Staffing
BSNI is working with a leading fastening company to recruit and experienced Account Manager to work with the manager in NI to ensure that all contracts are running smoothly and effectively.
Location: Dundalk
Duration: Permanent
Salary: £40 – £42 per annum
Position Summary
As a Senior Account Manager you will be responsible for developing long term relationships with customers.
You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication, analytical and negotiation skills and be customer service orientated.
Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.
Key Sales Responsibilities:
Completion of RFQ’s from customers
Negotiating with customers regarding pricing/lead-time for orders
Processing customer orders
Progressing any customer queries regarding outstanding orders
Facilitating business reviews with customers
Maintain regular customer engagement
Ensuring the system is updated using active price management including margins
Analysis of customer schedules to ensure stock availability
Obtaining up to date forecast information for key customers
Monthly sales forecasting analysis on key accounts
Creation of commercial invoices and supporting of customer declarations
Resolving empty bin queries by liaising with customer & purchasing department
Regular reviews of any invoice exceptions
Co-ordinate activities with any quality concerns raised by our customers
Support and collaborate with AR/AP to resolve invoice discrepancie
· Liaise with Warehouse operations to ensure timely fulfilment of customer order
· Generate customers KPI’s as require
· Demonstrates scalable growth
· Analyses customer demands trends
· Resolve excess and obsolete inventory with customers
· Any other duties as required by management
Purchasing Responsibilities
Process customer PO, acknowledge PO receipt to customers
Product sourcing & resourcing
Stock collection from suppliers (Makro, Tesco etc)
create internal SO using in-house system.
Advise customer delivery dates on their PO.
Education, Experience & Qualifications:
Minimum 3 years’ experience of account management
Demonstrable growth
Proficient in oral, written, and mathematical skills
Experience of Microsoft Office package including Excel
· Good time management
This job description reflects the current situation and is subject to change based on the needs of the business
BSNI is acting as a recruitment agency
Contact Debbie on 442895219313 for further information