Senior Account Manager

BSNI is working with a leading fastening company to recruit and experienced Account Manager to work with the manager in NI to ensure that all contracts are running smoothly and effectively.

Location:  Dundalk

Duration:  Permanent

Salary:  £40 – £42 per annum

Position Summary

As a Senior Account Manager you will be responsible for developing long term relationships with customers.

You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication, analytical and negotiation skills and be customer service orientated.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

Key Sales Responsibilities:

·        Completion of RFQ’s from customers

·        Negotiating with customers regarding pricing/lead-time for orders

·        Processing customer orders

·        Progressing any customer queries regarding outstanding orders

·        Facilitating business reviews with customers

·        Maintain regular customer engagement

·        Ensuring the system is updated using active price management including margins

·        Analysis of customer schedules to ensure stock availability

·        Obtaining up to date forecast information for key customers

·        Monthly sales forecasting analysis on key accounts

·        Creation of commercial invoices and supporting of customer declarations

·        Resolving empty bin queries by liaising with customer & purchasing department

·        Regular reviews of any invoice exceptions

·        Co-ordinate activities with any quality concerns raised by our customers

·        Support and collaborate with AR/AP to resolve invoice discrepancies

·        Liaise with Warehouse operations to ensure timely fulfilment of customer orders

·        Generate customers KPI’s as required

·        Demonstrates scalable growth

·        Analyses customer demands trends

·        Resolve excess and obsolete inventory with customers

·        Any other duties as required by management

Purchasing Responsibilities

·        Process customer PO, acknowledge PO receipt to customer

·        Product sourcing & resourcing

·        Stock collection from suppliers (Makro, Tesco etc)

·        Create internal SO using in-house system.

·        Advise customer delivery dates on their PO.

Education, Experience & Qualifications:

·        Minimum 3 years’ experience of account management

·        Demonstrable growth

·        Proficient in oral, written, and mathematical skills

·        Experience of Microsoft Office package including Excel

·        Good time management

This job description reflects the current situation and is subject to change based on the needs of the business

BSNI is acting as a recruitment agency

Contact Debbie on 442895219313 for further information