Service Advisor (Fleet)

  • Northern Ireland
  • Temporary
  • Duncrue
  • £11.44

Bluestones Staffing

Main purpose of job

Be responsible to the Fleet Systems Coordinator for the provision of workshop service-reception and related administrative duties.

Act as a service receptionist and or meeting and greeting customer callers, answering telephone calls, taking messages and handling email correspondence.

Keep the workshop service reception area running smoothly, taking care of the administrative and reception tasks that make the service reception area function.

Receive and respond to customer queries, to liaise with the Workshop Technical Manager, Shift Team Leader and Technicians as necessary, produce job-cards and update all information systems as required.

Undertake a range of fleet related administrative tasks as allocated.

Essential criteria

Experience

  • Applicants must be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience in each of the following areas:

a)     dealing with enquiries from internal and external customers, both in person and over the telephone and via email, providing a high level of customer service;

b)     using standard Microsoft Office programmes which must include the use of Word and Excel and updating and maintaining specialist information technology systems ; and

c)     carrying out a range of general administrative tasks (for example, filing, correspondence, telephone queries, data-keying and other similar tasks).

Overtime pay is available.

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