Operations & Contracts Support Assistant

Bluestones Staffing are partnering with Belfast City Council to hire an Operations Support Assistant on a temporary ongoing basis. This is a full-time position with an immediate start required upon selection.

Hours: Monday to Friday, 37 hours per week
Job Type: Temporary Ongoing via Agency
Rate of Pay: £14.66 per hour
Target Start Date: 2 December 2024

About the role…

The Operations and Contracts Support Assistant reports to the Sustainable Resources Manager (Contracts and Operations) in the City and Neighbourhood Services Department. This role involves systems administration, monitoring, and support for service, performance, contractor, and customer data. Responsibilities include completing legislative and management information returns, supporting the Waste Management Team, supervising staff, and collaborating with internal and external stakeholders.

Job Responsibilities:

• Collect and analyze data from contractors and internal sources to produce performance reports.
• Support the development and updating of performance management indicators and compile necessary statistics for external submissions.
• Provide comprehensive support across various administrative tasks, such as scheduling meetings, minute-taking, drafting correspondence, and maintaining records.
• Identify and implement improvements in systems and workflows to streamline operations.
• Maintain and develop electronic and physical document management systems.
• Supervise and motivate assigned administrative staff, ensuring effective service delivery and ongoing training.
• Collaborate with project teams and working groups to support departmental initiatives.
• Handle queries from the public, elected representatives, and external organizations, ensuring satisfactory resolution in line with Council standards.
• Conduct internal audits to uphold service quality and compliance with regulations.

Essential Criteria:

• Must be a current Belfast City Council employee or agency assignee at the application closing date.
• Minimum one year in using systems for service data analysis and assisting with systems/processes.
• Minimum one year organizing meetings, minute-taking, and handling correspondence.
• Previous experience resolving public and external queries.
• Effective communication in writing and speaking, capable of drafting reports.
• Skilled in using office software for reports and process development.
• Strong research, data analysis, and problem-solving abilities.
• Good interpersonal skills for dealing with public and representatives.
• Understands performance tracking and improvement.

Please apply below or send your CV to info@bluestones-staffing.co.uk for immediate consideration. Closing date is 29 November.