Business Support Clerk

BSNI is working with Belfast City Council to recruit a Business Support Clerk, this role is temporary.

Location: Donegall Square, Belfast, BT1 5GS, United Kingdom.

Duration: 8 Weeks.

Hours of work: 37 hours per week, must be flexible to suit the councils needs.

Salary: £13.05phr

Main purpose of job: 

To be responsible to the appropriate line manager for assisting in the provision of a comprehensive, efficient and effective business support service, including the application of basic Information Technology skills.

To perform assigned duties and tasks, either as part of a team or individually as required, in accordance with specified time and quality standards including the prioritisation of own workload when necessary.

To represent the appropriate line manager in routine day to day matters as necessary within the post holders sphere of responsibility.

To act in accordance with the councils customer care principles ensuring, through commitment to ongoing improvement, that the councils obligations to its customers are achieved.

Summary of responsibilities and personal duties:

To provide a clerical support service within the organisation including the maintenance of both computerised and manual systems, for example, filing and photocopying, and the processing of internal and external mail.

To perform a range of business support tasks in accordance with agreed procedures and processes, for example, cash handling, call handling, data input and extraction, and other relevant duties.

To provide a word processing service from draft documents or audio tapes (if required) including routine correspondence in the form of letters, memos, reports and other documents involving creative layouts (for example, PowerPoint presentations).

To utilise a variety of basic office-related IT software packages and specific council, departmental or service IT systems as required.

To assist in the preparation, compilation and distribution of routine statistical, performance and other information.

To assist in the provision of a range of routine business related activities, for example, finance, Human Resources, customer support, IS/IT and general administration.

To arrange meetings and take minutes and notes as appropriate.

To maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail including the cover of front desk or reception duties as required.

To use various office machinery or equipment where appropriate, for example, binders, laminators, fax machines, photocopiers, shredders or other relevant equipment.

To know and understand individual and team goals and to prioritise own work to fulfil own area of responsibility to meet agreed standards of performance.

To participate in the identification of own and team training and development needs and the implementation of an agreed training and development programme as appropriate.

To undertake any other relevant duties that may be assigned as required by the line manager and commensurate with the level of the post.

Essential criteria:

All applicants must undertake a number of tests within a computer based assessment test called �ISV�.  Applicants will be required to undertake at least 4 skills-based tests within this computer-based assessment test.  These tests will assess applicants� general aptitude, Microsoft Outlook, Microsoft Word and Microsoft Excel skills etc.

In order to progress to the interview stage of the selection process for the post of Business Support Clerk, applicants mustpass these tests to a satisfactory level. Belfast City Council reserves the right to only progress to the next stage of the selection process, which is the interview, the top-ranking applicants who pass these tests at a satisfactory level. Belfast City Council also reserves the right to require candidates to undertake a further set of skills based tests as a further shortlisting mechanism prior to interview.

All applicants must also provide a personal email address on their application form which is required for them to be issued with a link to undertake these computer-based skills tests on a remote basis within a certain period of time.

Special skills and attributes:

The following special skills and attributes are required for this position.  Applicants must make some reference to possessing these skills and attributes on their application forms and they may also be tested on them at interview:

Written communication skills

The ability to complete standard forms, draft letters from basic information provided, take accurate minutes of meetings, etc.

Oral communication skills

The ability to provide information, advice and guidance to other staff, managers and customers in a clear and effective manner, etc.

Team working skills

The ability to be an effective team member, contributing to the achievement of team objectives, etc.

Customer care skills

The ability to understand the specific needs of internal and external customers and to respond in a prompt and effective manner, etc.

Information Technology skills

The ability to input, locate, retrieve and print data from relevant information systems, etc.

Work planning skills

The ability to organise diary dates and meetings and to plan, prioritise and complete scheduled work by the required deadlines, etc.

For further information please contact Jessica on 02895219313

BSNI is acting a Recruitment Agency.