Bluestones staffing is working with Shopkeep / Lightspeed based in Belfast city centre, due to securing numerous contracts they have a requirement for Payment Support Specialists.
Location: UK and WFH flexibility
The role, seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems. The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.
What you’ll be responsible for:
Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management
About our team
Our support team is made up of foodies, musicians and expert trouble-shooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!
What you’ll be bringing to the team
1-2 years of customer service experience
Excellent verbal and written communication skills in both English and German
Ability to handle multiple outbound telephone calls
Effective telephone communication skills, with the ability to conveying a customer-focused attitude
Capable of managing multiple internal chats
Proven experience in managing multiple priorities in a fast-paced environment
Very strong organizational and decision-making skills
Proven troubleshooting skills
Openness to be working weekends and holidays
Even better if you have, but not necessary
Computer hardware and networking experience
Experience working with Payment Systems or in the payment processing industry
Working knowledge of Mac OS X
Retail/Restaurant or eCommerce experience
Who you are
We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
You have a passion for creating great customer experiences
You have great problem-solving skills
You are a self-starter who also works well in a team environment
You can adapt easily in a constantly evolving role
What’s in it for you
An environment that encourages initiatives and leadership
Fun activities with your teammates – be part of the Lightspeed family;
Work with highly talented people who are as passionate about their craft as you are!
Growth opportunities into technical, people management or customer oriented roles
Amazing benefits & perks, including equity for all Lightspeeders
For further information contact Debbie on 02895219313 or email your cv via the link below.