Website staffingni Bluestones Staffing
BSNI is working with Belfast Council to Recruit a Cemeteries Administrator.
Location: Belfast
Duration: Temporary
Salary: £13.24
Summary of responsibilities and personal duties
To assist in the end-to-end administration of the council’s cemeteries and crematorium including, but not limited to:
In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.
To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.
To assist the public in the selection and identification of graves, by delivering accurate and relevant information.
To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.
To direct funeral corteges and visitors to graves and other facilities on site as required.
To accept payments for bereavement services including burials and memorialisation.
To ensure accurate and up-to-date information is maintained in relation to specifications for foundations.
To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.
To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.
To assist in the administration of other cemetery sites as required, including assisting the public in the identification of graves.
To keep all records at each cemetery as appropriate and prepare funeral cards for the use of the applicable Cemetery Manager.
To use and maintain computer based record systems and manual records as required.
To assist in providing information and advice to the public regarding memorialisation options at the cemeteries and crematorium.
To undertake general administration duties such as word processing and reports.
To liaise with cemetery site staff as required.
To assist the Bereavement Administration Manager and Senior Cemeteries Administrator by providing on-the-job training and mentoring as required.
To assist with promotional and educational practices as required, including the provision of applicable historial information.
To participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedure.
To act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.
To undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
To undertake such other relevant duties as may from time to time be required at any location.
This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role.