Bluestones Staffing
Main purpose of job
To be responsible to the appropriate line manager for assisting in the provision of a comprehensive, efficient and effective business support service, including the application of basic Information Technology skills.
To perform assigned duties and tasks, either as part of a team or individually as required, in accordance with specified time and quality standards including the prioritisation of own workload when necessary.
To represent the appropriate line manager in routine day to day matters as necessary within the post holder’s sphere of responsibility.
To act in accordance with the council’s customer care principles ensuring, through commitment to ongoing improvement, that the council’s obligations to its customers are achieved.
Essential criteria
Computer based testing
Applicants will be required to undertake a computer based assessment test. These tests will assess applicants’ data entry, grammar, spelling, MS Outlook, MS Word and MS Excel skills.
Applicants must pass these tests to the agreed standards to be considered for appointment.
There may be a number of vacancies within the council which require audio typing skills and offers of appointment for these posts will only be made to applicants following successful completion of an internally and, or an externally validated audio typing test.
Special skills and attributes
Applicants must be able to demonstrate that they possess the following special skills and attributes:
Written communication skills
- The ability to complete standard forms, draft letters from basic information provided, take accurate minutes of meetings, etc.
Oral communication skills
- The ability to provide information, advice and guidance to other staff, managers and customers in a clear and effective manner, etc.
Team working skills
- The ability to be an effective team member, contributing to the achievement of team objectives, etc.
Customer care skills
- The ability to understand the specific needs of internal and external customers and to respond in a prompt and effective manner, etc.
Information Technology skills
- The ability to input, locate, retrieve and print data from relevant information systems, etc.
Work planning skills
- The ability to organise diary dates and meetings and to plan, prioritise and complete scheduled work by the required deadlines, etc.