Bluestones Staffing
Main purpose of job
To be responsible to the Cemeteries and Crematorium Manager, through the Crematorium Officer for the provision of comprehensive clerical and administrative support in order to ensure the service meets its objectives in an efficient and effective manner.
To represent the Crematorium and maintain customer awareness at all times, showing tact, sympathy and respect to visitors and maintaining a good and dignified working relationship with funeral directors, ministers of religion and mourners, to make sure an atmosphere of reverence is maintained at all times.
To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.
Essential Criteria
Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience of:
- working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner;
- undertaking administrative and cash handling duties within a business environment; and
- using information technology software such as Microsoft Office, or equivalent packages
Short-listing Criteria
In addition to the above experience, Belfast City Council reserves the right to shortlist only those applicants who, as at the closing date for receipt of application forms:
- in the first instance, can demonstrate on the application form, by providing personal and specific examples, at least two years’ relevant experience in each of the above-noted three areas; and
- in the second instance, have five GCSEs (grade A-C) including English, or equivalent qualifications.