Account Co-Ordinator

BSNI is working with a leading fastening company to recruit and experienced account co-ordinator, this is an exciting time to be joining a growing organisation.

Position:  Account Co-Ordinator

Duration:  Permanent

Salary:  £30 – £32 per annum

Position Summary

As an Sales Co-Ordinator you will be responsible for developing long term relationships with customers.

You will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.

Key Responsibilities:

·        Completion of RFQ’s from customers

·        Negotiating with customers regarding pricing/leadtime for orders

·        Processing customer orders

·        Progressing any customer queries regarding outstanding orders

·        Facilitating business reviews with customers

·        Maintain regular customer engagement

·        Ensuring the system is updated using active price management including margins

·        Analysis of customer schedules to ensure stock availability

·        Obtaining up to date forecast information for key customers

·        Monthly sales forecasting analysis on key accounts

·        Creation of commercial invoices and supporting of customer declarations

·        Resolving empty bin queries by liasing with customer & purchasing department

·        Regular reviews of any invoice exceptions

·        Co-ordinate activities with any quality concerns raised by our customers

·        Support and collaborate with AR/AP to resolve invoice discrepancies

·        Liase with Warehouse operations to ensure timely fulfilment of customer orders

·        Generate customers KPI’s as required

·        Any other duties as required by management

Purchasing Responsibilities – (dependant on branch location & requirement)

·        Liaising with suppliers regarding pricing/ leadtime for orders

·        Product sourcing & resourcing

·        Placing PO’s with suppliers

·        Progressing PO’s with suppliers

Education, Experience & Qualifications:

•       Proficient in oral, written, and mathematical skills

•       Experience of Microsoft Office package including Excel

•       Good time management

This job description reflects the current situation and is subject to change based on the needs of the business

BSNI is acting as a recruitment agency