Bluestones Staffing
BSNI are working with Lisburn and Castlereagh City Council to recruit a Seasonal Visitor Information Assistant. This role is temporary.
Employment type
Temporary
Number of people required
8
Target start date
01 May 2026
Duration
22 Weeks
Hours per week
6
Rate
PAYE: £13.26 per hour
Job location
Market Square, Lisburn, Lisburn and Castlereagh, BT28 1AG, United Kingdom
Zero hours contract to provide flexible rota staffing for the seasonal visitor information point at Hillsborough Forest. May, June & Sept – open Friday to Sunday, 10am – 4pm July & August – open daily, 10am – 4pm
KEY PURPOSE OF THE JOB:
To support Lisburn & Castlereagh City Council’s plans to deliver tourism growth to the area, we have an exciting opportunity for casual seasonal Visitor Information Advisors to provide visitor servicing at the Visitor Information Trailer based in Hillsborough Forest, which operates seasonally from May to September. Post-holders will provide a meeting and greeting service at Hillsborough Forest delivering an efficient and comprehensive tourist information service for visitors and local residents, providing information on tours, attractions, places to eat and drink as well as events and festivals taking place in the Lisburn & Castlereagh area.
KEY RESPONSIBILITIES
1. Provide an information service on attractions, transport, tours, events, places of interest etc. in Lisburn & Castlereagh and Northern Ireland for tourists and Northern Ireland residents who are visiting Hillsborough Forest.
2. Provide information on the transport network.
3. Replenish literature stock levels when needed, making sure the full range is available where possible.
4. The daily recording and monitoring of all enquiries from whatever source.
5. The daily/weekly maintenance of information files and records and organisation of literature displays.
6. Ensuring the completion of the required amount of Visitor Satisfaction surveys.
7. Ensuring stock of up-to-date publicity and promotional material from all relevant sources for display in, and distribution from the Hillsborough Forest Visitor Information Trailer.
8. Occasional working off-site as required e.g. LCCC events etc.
9. To communicate effectively with other LCCC departments to ensure integrated activity across the organisation.
10. Support the team in the development and maintenance of effective working relationships with Lisburn & Castlereagh tourism industry as appropriate.
11. The provision of any other form of service with which the post holder may be charged in accordance with LCCC tourism department’s general activities.
Person Specification – Seasonal Visitor Information Advisor (Casual)
It is essential that applicants have a minimum of:
– 5 GCSE’s (or equivalent) at Grade A-C, NVQ level 2 or above
– One year customer service experience, ideally in a visitor facing/hospitality role.
It is desirable that applicants have a minimum of:
– One year experience of working in the tourist information service, visitor focused position, hospitality, customer facing retail, travel trade or similar.
– One year proven and demonstrable experience in sales and selling skills.
General requirements:
– Available to work outside normal hours, as required.
– Good flexibility
For more information contact Jessica or Debbie on 02895219313
BSNI are an acting recruitment agency.