Bluestones Staffing
BSNI are working with Belfast City Council to recruit a Marketing and Communications Coordinator. This role is temporary.
Employment type
Temporary
Number of people required
1
Target start date
27 Jul 2026
Duration
12 Weeks
Hours per week
37
Rate
PAYE: £23.37 per hour
Job location
Donegall Square, Belfast, BT1 5GS, United Kingdom
Work pattern
Initially full time in the office for training, then 2 days remote, 3 days in the office.
Main purpose of job
Supporting the Senior Online Experience Manager, the postholder will assist in the delivery of a corporate digital marketing strategy to enhance online provision of information to ratepayers and stakeholders. Working as part of the department as a key player to ensure a flexible, integrated approach to the overall Marketing and Communications Strategy.
The postholder will have responsibility for:
assisting in the development of proactive marketing and communications plans;
supporting the planning and implementation of online content for a suite of websites, aligned to the councils programmes and activities;
evaluating all communications activity and looking for ways to improve our impact.
Summary of responsibilities and personal duties
Assist the Senior Online Experience Manager in developing and implementing a corporate digital marketing strategy for the council – ensuring that the customer is at the core of online design.
Ensure the digital marketing strategy contributes to the overall marketing and communications strategy.
Support the development of the online customer strategy, defining the online customer experience to ensure the customer journey is aligned.
Work closely with internal and external stakeholders, including the council’s Digital Services Department and Customer Hub to ensure an effective customer journey and experience across the council’s online presence.
Report to senior management on customer insights for website visitors, email marketing campaigns and search data.
Ensure all web content and design meets accessibility standards and be an advocate for online accessibility.
Create and continually refresh a domain strategy and manage online platforms to ensure compliance.
Lead and manage on email marketing for Belfast City Council in line with best practice.
Keep up to date with emerging technologies, which may enhance the accessibility of online public sector communications to a wide audience.
Develop and implement departmental project and programme communications, for the business areas assigned to the post-holder on a rotational basis.
Represent the department on relevant corporate groups, to ensure the views and opinions of the department are considered in the development of policies.
Provide internal staff with expert advice and guidance on how best to prepare web content and email marketing content for intended audiences.
Prepare email marketing and web development work plans.
Assist with procurement, contract management and budget control to ensure value for money for the department.
Promote any relevant corporate projects and programmes as assigned, and support communications and marketing activity in relation these projects.
Manage any allocated project as assigned within the area of the post holder’s responsibility.
Motivate and manage any staff that may be assigned to the post-holder to ensure effective service delivery.
To participate in the council’s out-of-hours duty rota system for website updates.
Participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including absence management, disciplinary and grievance procedure.
Participate as directed in the council’s recruitment and selection procedures.
Act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.
Undertake the duties in such a way as to enhance and protect the reputation of the council.
Undertake such other relevant duties as may from time to time be required.
Essential criteria
Qualifications and experience
Applicants must, as at the closing date for receipt of applications:
either, have a third level qualification in a relevant subject such as Marketing, Communications, Business Studies or an equivalent qualification or possess full, current membership of an appropriate professional body relevant to marketing and communications and be able to demonstrate on the application form, by providing personal and specific examples, one year’s relevant experience in the following three areas:
or
be able to demonstrate on the application form, by providing personal and specific examples, two years’ relevant experience in the following three areas:
planning and producing content for websites and other digital channels for a multi-discipline organisation;
managing contracts with outside suppliers for services to support online communications, for example website development, email marketing platforms and website accessibility consultancy; and
measuring the success of digital marketing activity and providing professional advice and support within the field of communications to staff at senior management level.
Special skills and attributes
Applicants must be able to demonstrate evidence of the following special skills and attributes which will be tested at interview:
Communication skills: a high degree of literacy with the ability to write web content in Plain English, draft reports, draft press releases and internal staff stories. Effective and highly developed oral communication skills with the ability to convey ideas and information in a persuasive and influential manner and the ability to provide clear instruction to staff and suppliers.
Technical knowledge: an understanding of content management, marketing, website analytics, email marketing and UX including knowledge of monitoring platforms and relevant reporting and analysis software.
Analytical and decision-making skills: the ability to analyse complex situations and take appropriate decisive action with an understanding of the possible wider corporate implications of such action.
Work planning and organisational skills: the ability to operate effectively under pressure, to plan and to effectively prioritise taking into account short and medium-term goals, service demands and the availability of resources.
Team-working skills: the ability to work in a team to ensure team working and deliver successful results.
Political and corporate sensitivity skills: the ability to promote good public relations and the ability to maintain sound relationships with other teams, elected members, the public and other bodies on a wide range of issues including those which are highly sensitive or confidential with an awareness of how local government and other public bodies operate.
Customer focus skills: the ability to ensure that services are provided to the highest quality within agreed budgets and with a commitment to the principles of customer care.
Short-listing criterion
In addition to the above qualifications and, or experience, Belfast City Council reserves the right to shortlist only those who can demonstrate on the application form, by providing personal and specific examples, relevant experience of (d) complying with public sector website accessibility standards.
For further information contact Jessica or Debbie on 02895219313
BSNI are an acting recruitment agency.