Marketing and Sales Officer – Marketing

BSNI are working with Belfast City Council to recruit a Marketing and Sales Officer – Marketing. This role is temporary.

Target start date – 06 Oct 2025
Duration – 12 Weeks
Hours per week – 37

Rate: £17.17 per hour

Job location: 4-10 Linenhall Street, Belfast, BT2 8BP, United Kingdom

Job Description:

Applicants are required to have experience in providing an excellent level of customer service and have managerial or supervisory experience.

Summary of Duties:

Customer Service

• Actioning queries/requests from Commercial inbox
• Liaising with operational staff and external customers via e-mail and phone
  Administration
• Maintaining and updating CREST contracts system
• Processing new, amended and cancelled contracts
• Archiving documents
• Accounts Receivable
• Dealing with invoice and payment queries from customer
• Processing the monthly, fortnightly, 6 monthly and annual invoicing and corresponding journals
• Generating the loose bag reports and logging deliveries on CRM
• Maintaining and actioning the weekly stop list

Tasks/ duties:

• Producing financial reports and maintaining data, processing journals
• Liaising with customers regarding contracts, contract changes, cancellations & invoicing queries
• Processing of all contracts
• Liaising with operational managers to resolve customer issues
• Liaising with operational managers to organise bin deliveries, bin uplifts and loose bag deliveries
• Running invoicing and making all relevant pre-invoicing requests and checks with CTU
• Monitor & maintain stop list tracker including suspending debtor accounts and reinstating account post payment.
• Attending meetings with operational staff, project teams and other departments to progress upcoming projects.

Main purpose of job

To be responsible to the Waste Collection Manager for the promotion and development of the council’s commercial waste collection service.

To carry out all tasks within any agreed quality, time and budget targets.

Summary of responsibilities and personal duties

1.    Promote and develop the commercial waste collection service to all commercial traders and operators within the council area.  This will include contracting customers to Belfast City Council’s commercial waste collection service, following-up commercial waste enquiries and ensuring that appropriate action is taken to meet customers’ needs.

2.    Negotiate with traders and liaise with the contractor’s representative to ensure systems of collecting commercial waste operate as designed.

3.    Ensure that objectives are met within the budget.

4.    Ensure accurate and timely production of all information required for council or committee reports for official returns or for performance measures.

5.    Keep under review new development in all fields relevant to the work of the post holder and to make recommendations to relevant senior officers.

6.    Undertake the duties in such a way as to enhance and protect the reputation and public profile of the city council.

7.    Undertake such other relevant duties including attendance at meetings as may from time to time be required.

8.    Motivate and manage any staff, that may be assigned, to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.

9.    Participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedure.

10.    Participate as directed in the Council’s recruitment and selection procedures.

11.    Act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.

This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve.  Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role.

Essential Criteria

Experience

(b)    have a minimum of 5 GCSEs (Grades A-C) including English, or equivalent qualifications

Applicants must also be able to demonstrate on the application form, by providing
personal and specific examples, that they have at least one year’s relevant experience in each of the following areas:

(a)     sales promotion or marketing of products and/ or services

(b)     experience dealing with and resolving customer service complaints and enquiries in a front-line role, ensuring adherence to corporate procedures

c)    supervising staff on a daily basis within an office environment including programming workloads and priorities

Special skills and attributes

Applicants must be able to demonstrate evidence of the following skills and abilities which may be tested at interview:

People management and development skills
The ability to effectively manage and encourage teamwork to deliver successful results, building rapport with other, as well as offering help and support and developing others through training and mentoring.

Customer care skills
The ability to deal with and respond to the needs of a diverse range of internal and external customers, including members of the public.

Oral Communication and interpersonal skills
Excellent oral communication skills, that is, the ability to deal with internal departments and external bodies effectively at all levels.

Team working skills
The ability to work effectively as part of cross-functional, multi-disciplinary teams and to be proactive, innovative and work enthusiastically with others to exceed standards and deliver successful results.

Analysis, problem solving and decision-making skills
The ability to gather and analyse information and make day to day decisions on operational issues so that objectives are achieved.

Political and corporate sensitivity skills
An unbiased attitude with the skill and ability to build and maintain sound relationships with members of the public, elected members, senior managers, media and other stakeholders on a range of highly sensitive or confidential issues, even when faced with potentially contentious and unpredictable situations.

Information Technology skills
The ability to make effective use of information technology and operate a range of standard Microsoft Office and bespoke programmes.

Work planning and organisational skills
The ability to prioritise and plan work to ensure that all targets and quality standards are consistently met.

Written communication skills
Have a high degree of literacy and the ability to write reports, memos and letters at service level in clear simple language.

For more information regarding this role please contact Jessica on 02895219313.

BSNI is an acting recruitment agency.