Audio Visual and Digital Support Officer – IT

BSNI are working with Newry Mourne and Down District City Council to recruit a Audio Visual and Digital Support Officer – IT. This role is temporary.

Number of people required
1

Target start date
19 Jan 2026

Duration
8 Weeks

Hours per week
36

Rate
PAYE: £19.37 per hour

Job location
Downshire Civic Centre, Ardglass Road, Downpatrick, Newry, Mourne and Down, BT30 6GQ, United Kingdom

Main purpose of Job/ Summary:

• The postholder will act as part of a multidisciplinary IT team contributing to the management and delivery of IT services, with a focus on support, maintenance, operation and development of audio-visual solutions.
• The postholder will support audio-visual and digital technologies by troubleshooting issues and implementing new solutions.
• The postholder will provide expertise in resolving complex audio-visual faults and maintaining IT/communications and audio-visual systems.
• The postholder will report to the IT Manager, setting up and configuring IT/AV systems for internal and external events while offering first-line, administrative, and logistical IT support.
• The postholder will assist with IT and security policy compliance, procurement, and technical aspects of the implementation of audio-visual and digital solutions.
• The postholder will report to the IT Manager, setting up and configuring IT/AV systems for internal and external events while offering first-line, administrative, and logistical IT support.
  The postholder will assist with IT and security policy compliance, procurement, and technical aspects of the implementation of audio-visual and digital solutions.
  Duties and Responsibilities
  1. Develop and maintain the key technical products in the audio-visual estate, including all hardware, software, and services, ensuring that the inventory of assets and configuration items is kept up to date and highly available.
  2. Support and control the live webcasting of meetings, managing delegate participation, agenda transition, voting etc.
  3. Act as producer/editor to enhance the final product, working closely with the Democratic Services and Communications and Marketing teams to ensure content aligns with the Council policy, brand, vision and goals.
  4. Develop and maintain relevant content in the Council media library and published repositories, ensuring that content is accurate, accessible and highly available.
  5. Undertake regular system patching and upgrades to audio visual equipment to ensure optimal performance, availability and security compliance.
  6. Troubleshoot technical issues and diagnose and repair faults, working and liaising with other operational teams and the wider technical community where necessary.
  7. Identify and escalate areas of concern and options for improvement, leading on resulting initiatives and providing training where necessary.
  8. Participate in Risk Assessment procedures.
  9. Design, test, evaluate, implement and support the roll out of new functionality within the audio-visual estate.
  10. Contribute to and create written documentation relating to the audio-visual estate.
  11. Respond to and deal with service fulfilment requests, in accordance with agreed procedures, including local user, service, equipment and site support.
  12. Provide operational and administrative support across the range of Digital and Communications functions.
  13. Contribute to the Digital and Communications team, assisting with the building of a robust IT infrastructure and adapting to changing technologies in order to ensure availability, confidentiality and integrity of Council’s data.
  14. Assist with the implementation of the Council’s Digital Strategy and have a good understanding of the Council’s digital packages so problems can be spotted at an early stage and logged/resolved with suppliers to minimise disruption to service users.
  15. Supporting the internal communication mechanisms of the Digital Strategy; including delivering training on Council systems to employees and elected members.
  16. Maintain an awareness and knowledge of emerging techniques and technologies in compliance with service requirements and continual professional development (CPD) obligations.
  17. Maintain an awareness and knowledge on emerging Cyber Risk’s and Cyber Security and ensure full compliance with IT policies and procedures to protect the network.
  18. Consult with service providers on digital services related matters, evaluate and recommend to Line Manager.

For more information contact Jessica or Debbie on 02895219313.

BSNI is an acting recruitment agency.