Bluestones Staffing
BSNI are working with Lisburn and Castlereagh City Council to recruit a Front of House Supervisor (ARTS) (Scale 3) – Leisure. This role is temporary.
ployment type
Temporary
Number of people required
4
Target start date
30 Apr 2026
Duration
24 Weeks
Hours per week
1
Rate
PAYE: £13.69 per hour
Job location
Civic Centre Lagan Valley Island, Lisburn, Lisburn and Castlereagh, BT27 4RL, United Kingdom
As and when needed – casual post
KEY PURPOSE
The Front of House Supervisor greets the public and may be required to assist in the Box Office if adequate staffing is not available. The Front of House Supervisor also acts as liaison between the Duty Arts & Events Technician, the Box Office and the Performer/s, advising on the status of unclaimed tickets and the queue at the Box Office as well as conveying the Front-of-House authorisation to the Duty Arts & Events Technician to begin the performance.
The Front of House Supervisor is also required to undertake all pre-event safety checks, completing the Pre-Event Safety Check Form.
It is essential that applicants have a minimum of:
QUALIFICATION
1.1 5 GCSE passes at Grade A-C, NVQ level 2 or equivalent.
Experience
1.2 A minimum of two years’ experience in a customer
facing environment within the entertainments industry
within the past five years’.
Where applicants do not hold the essential qualifications as outlined in 1.1 above, they must demonstrate a minimum of 4 years’ experience as outlined in 1.2 above.
Desirable Criteria
Experience of working within a Front of House
stewarding position with responsibilities of audience
monitoring and crowd control.
KEY PURPOSE
The Front of House Supervisor greets the public and may be required to assist in the Box Office if adequate staffing is not available. The Front of House Supervisor also acts as liaison between the Duty Arts & Events Technician, the Box Office and the Performer/s, advising on the status of unclaimed tickets and the queue at the Box Office as well as conveying the Front-of-House authorisation to the Duty Arts & Events Technician to begin the performance.
The Front of House Supervisor is also required to undertake all pre-event safety checks, completing the Pre-Event Safety Check Form.
SPECIFIC DUTIES AND RESPONSIBILITIES
1. To attend the Front of House Briefings and to work on the information and direction provided by the Arts Administration Co-coordinator and Centre Management Duty Officer on Shift at the event, as required.
2. Undertake all pre-event fire checks by completing the Pre-Event Safety Check Form, and report any obstructions that cannot be easily moved to the Centre Management Duty Officer and Duty Arts & Events Technician.
3. Act as liaison between the Duty Arts & Events Technician, the Box Office and the Performer/s, communicating the status of unclaimed tickets and the queue at the Box Office as well as conveying the Front-of-House authorisation to the Duty Arts & Events Technician to begin the performance.
4. Meet and greet patrons, take tickets, advise patrons of seating arrangements and make all public pre-performance fire/performance announcements and any other public announcements using the PA system in the rotunda, as required.
5. Remain on call, in the venue during the performance and in an emergency liaise with the Centre Management Duty Officer and Duty Arts & Events Technician on the safe evacuation of the Audience.
6. Brief any supporting Front-of-House staff on the performance and ensure that the performance is started on time, that all patrons sit in assigned seats, that all doors are closed prior to house lights dimming and remain outside the theatre to hold latecomers to an appropriate moment in the performance, as determined by the Performance Director or Duty Arts & Events Technician.
7. Prior to opening, set up ticket stub baskets, programmes and torches and place laminated “reserved” signs on any seats either reserved for special patrons or on seats, which the Arts Administration Co-ordinator has determined should not be sold.
8. Depending on the nature of the event ensure that no cast or crew members enter the house or lobby areas until all patrons have been seated or have exited.
9. During the interval, ensure that patrons do not disturb the set or interfere with scenery changes. Patrons should also be reminded of the length of interval.
10. To monitor customer behaviour informing the Centre Management Duty Officer of any potential situation or incidents which may result in the removal of patrons from the venue.
11. After the performance, collect discarded programmes and tidy the theatre after the theatre is clear, collecting all baskets and torches removing all signage, and temporary Box Office tables.
12. Deal with any customer comments/complaints that might arise, recording these, as required.
13. Perform post-show checks of all Dressing and Green room areas.
14. To carry out customer surveys when requested.
15. To assist as required with the selling of merchandising programmes sales, food and beverage products.
16. To report accidents, liasing with First Aid providers ensuring casualties are assisted quickly and effectively.
17. Undertake any other training that may be required in connection with this post and fulfil any other duties that might arise in the context of this post.
18. Undertake any other training that may be required in connection with this post and fulfil any other duties that might arise in the context of this post.
Essential Criteria
It is essential that applicants have a minimum of:
QUALIFICATION
1.1 5 GCSE passes at Grade A-C, NVQ level 2 or equivalent.
Experience
1.2 A minimum of two years’ experience in a customer
facing environment within the entertainments industry
within the past five years’.
Where applicants do not hold the essential qualifications as outlined in 1.1 above, they must demonstrate a minimum of 4 years’ experience as outlined in 1.2 above.
DESIRABLE CRITERIA
2.1 Experience of working within a Front of House
stewarding position with responsibilities of audience
monitoring and crowd control.
3.1 A previous proven record of accomplishment in
effective oral and written communication skills,
self- motivation and confidence in dealing with
people at all levels
4.1 As and when required
For more information contact Jessica or Debbie on 02895219313
BSNI are an acting recruitment agency.