Bluestones Staffing
BSNI are working with Belfast City Council to recruit a Resource Advisor. This role is temporary.
Job title
Resource Advisor – Admin & Clerical
Employment type
Temporary
Number of people required
16
Target start date
20 Jul 2026
Duration
12 Weeks
Hours per week
37
Rate
PAYE: £15.82 per hour
Start date Monday 20th July for 3 months initially. Hours will be: 6.30am-2.30pm Mon-Thu. 6.30am-2pm Fri. All 16 posts need a full UK License
Job location
Duncrue Industrial Estate, 31-51 Duncrue Road, Belfast, BT3 9BP, United Kingdom
Main purpose of job
Responsible through the Resource Officer (Sustainable Resource Management (SRM)) to the Waste Manager (Service Planning & Delivery), working as part of a team to support and deliver the aims of the Councils waste strategy, waste plans and contribute to the delivery of the Belfast Agenda and Climate Action Plan
Support the improvement of the waste management behaviours of householders and the business community through providing advice, guidance and information on waste management and environmental sustainability through door-stepping and other awareness raising initiatives.
Assist in assessing the effectiveness of the waste behavioural change campaigns through undertaking surveys, data collection and monitoring, and undertake follow up pre-enforcement or promotion action as required.
Summary of responsibilities and personal duties
1. Actively promote the waste hierarchy through providing a front line advice, guidance and education service to householders and the business community.
2. Support the introduction of new recycling schemes and initiatives through raising awareness of environmental sustainability and green issues amongst households and the business community.
3. Deliver improved customer services in all waste management activities and capturing data in relation to these activities to track performance management and provide evidence based decision making.
4. Carry out a programme of work as identified by the Resource Officer (SRM).
5. Undertake surveys and to gather a range of information relating to household and commercial waste management schemes, aimed at identifying areas which require additional support and advice or pre-enforcement action.
6. Utilise technology including handheld devices and laptops to access, review and input relevant data and information including updating relevant systems. To capture Waste Management related information with regards to household and commercial enterprises and update systems as required using relevant technologies.
7. Drive as required any shared vehicles and ensure they are kept in a clean and roadworthy condition.
8. Ensure that all customer enquiries received via the Customer Hub are resolved in a professional and courteous manner in accordance with the councils customer service standards. To update queries as appropriate and escalate where necessary.
9. Work closely with the waste management Engine Room to ensure sharing and receiving of timely and relevant data.
10. Prepare and deliver appropriate waste management communications as directed by the Resources Officer (SRM) in various formats including to residents using communal waste schemes including ensuring that containers, equipment and bin storage areas are correctly highlighted and labelled.
11. Ensure that all records and documentation in relation to new build or re-assessments where waste issues may be evident, is captured and maintained in either paper based or digital format and presented to the Resource Officer (SRM) in a timely manner.
12. Liaise with internal and external parties regarding the deployment of waste management containers and collections at new and existing communal waste sites.
13. Contribute to meetings and initiatives/actions aimed at reviewing, improving service delivery and addressing any waste related issues with regard to communal sites. To represent the Resource Officer (SRM) as appropriate at these meetings.
14. Conduct detailed assessments of communal waste schemes in order to establish the optimum containment methods (recyclables, organic waste, and residual waste), layout and communications approach in line with established policies and procedures. Including property visits and communicating outcome of visit with householder and arranging additional containers where appropriate.
15. Co-ordinate the deployment of waste management containers, collection and communications at new and existing communal waste sites including but not limited to; apartments, folds, Purpose Built Managed Student Apartments (PBMSA), Houses of Multiple Occupation (HMOs), Council buildings.
16. Support and participate in projects involving the implementation of relevant policies, procedures or improvement plans regarding recycling and waste management habits.
17. Provide a quick response team for miscellaneous requests such as container delivery/uplift, caddy liner provision, garden sacks.
18. Maintain and report to the Resource Officer (SRM) stock levels of communications material required to ensure service delivery.
19. As required, to monitor the kerbside recycling contract to ensure performance under the contract performance indicators and assist in resolving waste related issues, in conjunction with the Contracts Officer and the contractor.
20. Advise developers or agents on the storage, access, and presentation arrangement for waste containment at communal waste facilities.
21. Carry out waste management related projects in an efficient and effective manner as directed in order to achieve required performance standards.
22. Participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedure.
23. Participate as directed in the Councils recruitment and selection procedures.
24. Undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
25. Undertake such other relevant duties as may from time to time be required.
This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable, and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role.
Employee specification
Date: 5 January 2023
______________________________________________________________________
Department: City and Neighbourhood Services Department
Post number: WPOFF006
Section: City Services (Resources and Fleet)
Job title: Resource Advisor
Grade: Grade 4
______________________________________________________________________
Essential criteria
Qualifications and experience
Applicants must, as at the closing date for receipt of application forms:
have a full, current driving licence which enables them to drive in Northern Ireland, or have access to a form of transport which enables them to carry out the duties of the post in full ; and
be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience, gained in the workplace, of:
a) dealing with members of the public as part of their daily duties in a face-to-face environment, including dealing with confrontational situations;
b) compiling and analysing service information; and
c) undertaking marketing and promotional activities and events.
Special skills and attributes
Applicants must be able to demonstrate evidence of the following special skills and attributes, which may be tested at interview:
Oral communication skills
Effective oral communication skills with the ability to provide information to and handle complaints from the public.
Written communication and IT skills
A good standard of literacy, including the ability to create and maintain computer records and write with clarity.
Team working skills
An effective team member who contributes to the success of the team and achievement of objectives.
Customer care skills
The ability to deal with both internal and external customers and taking action in sensitive situations. An awareness of the importance of enhancing and protecting the image of the Council, and the ability to respond to the needs of the public and representatives of outside bodies in a helpful and positive manner.
Work planning and organisational skills
The ability to prioritise work and keep track of tasks using judgement to decide priorities and complete work satisfactorily.
Technical knowledge
Possess up-to-date knowledge of current waste management issues including recycling, new legislation and EU directives.
Analysis and decision making skills
The ability to analyse and make operational decisions on waste management and recycling issues while taking into account the input of others.
Short listing criteria
In addition to the above driving licence and experience, Belfast City Council reserves the right to shortlist only those applicants who:
in the first instance, can demonstrate on the application form, by providing personal and specific examples, that they have, as at the closing date for receipt of application forms, at least two years relevant experience as outlined in area (a) above; and
in the second instance, have at least five GCSEs (grades A-C) including English, or equivalent qualifications.
For further information contact Jessica or Debbie on 02895219313
BSNI are an acting recruitment agency.