Reception Administrator (Tours and Exhibitions)

  • Northern Ireland
  • Ongoing Agency
  • Temporary
  • Belfast
  • £12.38

Bluestones Staffing

Main purpose of job

To be responsible to the Team Leader for:

  • the provision of an effective front-of-house operation for the council’s Tours and Exhibitions Reception throughout the hours of operation, including evenings and weekends;
  • providing a reception and visitor service for all users, including Members, staff, customers, contractors, tourists and the general public to the City Hall Exhibition area;
  • operating the retail area and all systems and services in relation to bookings, ticketing, refunds, deposits, issue/return of headsets, merchandising etc;
  • assisting in the wider work of the Civic HQ Unit;
  • ensuring a high quality image of the council is always maintained by providing the highest levels of professionalism and customer care in dealing with visitors.

Essential criteria

Experience

Applicants must, as at the closing date for receipt of application forms be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience in each of the following areas:

(a)   the provision of excellent customer service support in a reception-oriented role to a varied clientele including foreign visitors for whom English is not their first language, and dealing effectively with members of the public – including difficult customers – in person or over the telephone;

(b)  experience of ticketing, cash handling, merchandising sales and individual and group bookings;

(c)   the competent use of ICT systems and services, preferably including dedicated booking and point-of-sale applications.

Short-listing criteria

In addition to the above qualifications and experience, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of application forms can demonstrate by providing personal and specific examples on the application form that they possess:

  • in the first instance, a formal nationally-recognised qualification in a Customer Service discipline (e.g. C&G Customer Service Diploma, NVQ in Customer Service or equivalent);
  • in the second instance, a current certificate issued by an accredited ‘Welcome Host’ or ‘World Host’ provider; and
  • in the third instance, at least two years’ relevant experience, preferably gained in a large visitor attraction environment, in the areas (a) – (c) detailed above.
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