Bluestones Staffing
BSNI are working with Belfast City Council to recruit a Business Administrator – Admin & Clerical. This role is temporary.
Number of people required
1
Target start date
12 Jan 2026
Duration
8 Weeks
Hours per week
37
Rate
PAYE: £14.35 per hour
4-10 Linenhall Street, Belfast, BT2 8BP, United Kingdom
Main purpose of job
To report to the Senior Business Administrator providing comprehensive business administration for the City Protection Service.
To assist the City Protection Units in the development and roll out of new projects and initiatives, through basic research; information gathering and analysis; and systems development as directed by the Business Support Officer and Senior Business Administrator.
To assist in the end-to-end administration of projects and partnership working including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other similar duties.
To respond to public enquiries and complaints; providing practical and semi-technical City Protection advice and front line customer support to the public as appropriate.
Summary of responsibilities and personal duties
To undertake the full range of daily administrative tasks required as directed by the Senior Business Administrator and Business Support Officer in order to provide an effective and efficient business administration function for the Environmental Health Service. In particular:
to maintain any required records or databases using manual or computerised systems as appropriate;
to issue licenses, forms, promotional leaflets and literature as necessary; and
to deal with complaints, enquiries and requests for service in line with policies and procedures.
To assist the Senior Business Administrator with providing end-to-end administration specific to evolving work areas within the City Protection Service including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other relevant duties.
To assist the Senior Business Administrator with compiling and analysing service performance data and management information.
To provide operational support and administration for systems development and implementation within the service.
To undertake basic City Protection research and provide information and analysis as requested by the Senior Business Administrator or Business Support Officer to support with the development and continuous improvement of the City Protection Service.
To respond to public enquiries and complaints; providing practical and semi-technical City Protection advice and front line customer support to the public as appropriate.
To assist the Business Support Officer and Senior Business Administrators in staff development by providing training and mentoring to staff and in allocating/ checking the work of clerical staff.
To cover for the Senior Business Administrators as required.
To act in accordance with the council and departmental policies and procedures including customer care; equal opportunities; health and safety; safeguarding and any pertinent legislation.
To participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management procedures as appropriate.
To undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
To undertake such other relevant duties as may, from time to time, be required.
This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role.
Essential criteria
Experience
Applicants must, as at the closing date for receipt of applications, be able to demonstrate, by providing personal and specific examples on the application form, at least one years relevant experience in each of the following areas:
using business workflow systems (such as FLARE, SAP, CRM or equivalent systems) and databases to compile and analyse service information;
assisting with the development of systems, processes and procedures; and
working in a busy office environment; answering queries, providing advice and guidance with a high level of customer service.
Special skills and attributes
Applicants must be able to demonstrate that they possess the following special skills and attributes which may be tested at interview:
Communication skills
The ability to have effective written and oral communication skills with a good standard of literacy and comprehension, and an ability to compose reports and letters on service issues.
Customer care skills
To provide good interpersonal skills and the ability to deal with both internal and external customers, elected representatives and representatives of outside bodies, recognising the need to respond appropriately to all of their needs.
Information technology skills
The ability to use and assist in developing a range of systems.
Organisational and work planning skills
The ability to prioritise supervised work on a work allocated basis.
Analysis and decision making skills
The ability to provide effective analytical and problem solving skills and to collate, analyse and report upon service information.
Team working skills
The ability to meet all targets and quality standards consistently, demonstrating ability to work effectively as part of a team.
Supervisory and leadership skills
The ability to demonstrate operational tasks and procedures to team members.
Short-listing criterion
In addition to the above essential criteria, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of application forms can demonstrate by providing personal and specific examples on the application form, at least two years relevant experience in all three areas detailed above (a-c).
For more information contact Jessica or Debbie on 02895219313
BSNI are an acting recruitment agency.